Miles to go
Date: November 28, 2006
From: Tabula Rasa
To: Unnamed Airlines Frequent Flyer Elite Club Contact Desk
I had reserved award tickets for my friend Mr. XX YY, MUM-HKG-MUM on ZZ Airlines (confirmation code: ABCDEF), departing today (Nov 28). Due to a last-minute emergency, Mr YY cannot travel today. Hence I would like to postpone his departure date to either tomorrow (Nov 29) or Friday (Nov 30). Thanks, Tabula Rasa.
******
Date: December 14, 2006
From: Unnamed Airlines Frequent Flyer Elite Club Contact Desk
Dear Ｍｒ Tabula，
Ｔｈａｎｋ ｙｏｕ ｆｏｒ ｗｒｉｔｉｎｇ ｔｏ ｕｓ ａｎｄ ａｐｏｌｏｇｉｓｅ ｆｏｒ ｔｈｅ ｌａｔｅ ｒｅｐｌｙ．
Ｍａｋｉｎｇ ｃｈａｎｇｅｓ ｏｒ ｃａｎｃｅｌｌｉｎｇ ｏｆ ｔｉｃｋｅｔｓ ｙｏｕ ｍａｙ ｈａｖｅ ｔｏ ｃａｌｌ ｏｕｔ ｒｅｓｅｒｖａｔｉｏｎ ｃｅｎｔｒｅ ｆｏｒ ａｓｓｉｓｔａｎｔ．
Warmest Regards,
Customer Service Officer
Unnamed Airlines, Inc.
******
From the website where I got the contact address:
Talk To Us
We respond to most booking related questions within 2 hours, 24 hours a day 7 days a week.
I'm glad I'd taken the trouble to call as well as email.
From: Tabula Rasa
To: Unnamed Airlines Frequent Flyer Elite Club Contact Desk
I had reserved award tickets for my friend Mr. XX YY, MUM-HKG-MUM on ZZ Airlines (confirmation code: ABCDEF), departing today (Nov 28). Due to a last-minute emergency, Mr YY cannot travel today. Hence I would like to postpone his departure date to either tomorrow (Nov 29) or Friday (Nov 30). Thanks, Tabula Rasa.
******
Date: December 14, 2006
From: Unnamed Airlines Frequent Flyer Elite Club Contact Desk
Dear Ｍｒ Tabula，
Ｔｈａｎｋ ｙｏｕ ｆｏｒ ｗｒｉｔｉｎｇ ｔｏ ｕｓ ａｎｄ ａｐｏｌｏｇｉｓｅ ｆｏｒ ｔｈｅ ｌａｔｅ ｒｅｐｌｙ．
Ｍａｋｉｎｇ ｃｈａｎｇｅｓ ｏｒ ｃａｎｃｅｌｌｉｎｇ ｏｆ ｔｉｃｋｅｔｓ ｙｏｕ ｍａｙ ｈａｖｅ ｔｏ ｃａｌｌ ｏｕｔ ｒｅｓｅｒｖａｔｉｏｎ ｃｅｎｔｒｅ ｆｏｒ ａｓｓｉｓｔａｎｔ．
Warmest Regards,
Customer Service Officer
Unnamed Airlines, Inc.
******
From the website where I got the contact address:
Talk To Us
We respond to most booking related questions within 2 hours, 24 hours a day 7 days a week.
I'm glad I'd taken the trouble to call as well as email.
posted by Tabula Rasa | 12/15/2006 04:59:00 AM
2 Comments:
This post was looking forlorn without comments, so I thought I'd say something. To be fair, they did respond - just not very well.
What's this about hitting young girls with boring marketing texts?
thanks for the consideration :-) yes, they did respond, just not quite within two hours.
re: marketing texts: "the subject of school girl fantasy..."
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